When things don’t go to plan, it’s good to know about them.

True Green - Bugger page

We keep a record of all our bugs and outages on this page so you can keep tabs on us.

True Green's Bug Transparent Policy lets you report bugs.
Report a bug using your GROW dashboard or with our friendly team.
For outages, we’ll also send an email to give you the heads up early as possible.
Title Type Priority Status Start Date End Date
GROW Dashboard – My Account page error message Clients with zero products and only domains cannot access the My Account page. All other pages are working. Medium Fix in progress 18/06/2024 10:00 AM AEST Waiting for third-party
TitleTypePriorityStatusStart DateEnd Date
GROW Dashboard – My Account page error messageClients with zero products and only domains cannot access the My Account page. All other pages are working.MediumResolved18/06/2024 10:00 AM AEST19/06/2024 13:00 AEST
24/7 phone line24/7 Phone line is not directing to team due to intermittent issues. The sales and billing line is operational for business hours. Or please use GROW or email support@truegreen.au in interim.HighResolved21/05/2024 10:00 AM AEST27/05/2024 17:00 AEST
Billing – GROW DashboardBilling: invoice double up of line item error. Modified invoices and identified issue.MediumResolved20/05/2024 11:56 PM AEST23/05/2024 09:00 AM AEST
Easy order form – GROW dashboardThe “Transfer domain” option on the form is not loading. Choose the “Use Owned Doman” or call us to complete your order.MediumResolved05/02/2024 11:56 AM AEDST7/02/2024 11:30 PM AEDST
Domain Hosting Tool – GROW dashboardConnection issue when changing domain zone records using the Domain Option ‘DNS Hosting’ tool in GROW. MediumResolved03/01/2024 5:59 AM 05/01/2024 19:00
Display issue on home pageGROW Dashboard – self serve tool is not displaying correctly due to a template issue. MediumResolved08/11/2023 14:3008/11/2023 14:41
Domain Options – Bug for new usersGROW Dashboard – self-serve tool: If the domain is set to ‘Parked’ and DNS Hosting is required, the option is not displaying for new users. Contact support for a fix in the interim while we iron out the bug.MediumResolved02/09/2023 13:4003/09/2023 09:03
Display issuesOtherHighResolved21/07/2021 13:0002/08/2021 11:41
Server (Green Web Host Network)OtherHighResolved19/06/2022 10:5120/06/2022 00:42
Domain search not workingSystemHighResolved27/05/2021 23:5721/07/2021 13:00
Support Department Tickets – Not generatingSystemMediumResolved10/05/2021 07:2525/05/2021 23:24
My Services not loading in GROWSystemHighResolved19/11/2020 09:0719/11/2020 13:02
Service Hours Log in GROW UnavailableSystemMediumResolved06/11/2020 10:4615/12/2020 20:00
Sales/Billing Ticket NotificationsServer (OLD SERVER)LowResolved14/06/2020 21:2915/06/2020 12:16
Green Web Foundation Certificate IssueOtherMediumResolved23/04/2020 21:0314/06/2020 21:33
Processing DelaySystemMediumResolved27/08/2019 22:3027/08/2019 22:54
TitleTypePriorityStatusStart DateEnd Date
Email Plus MaintenanceServer (Email Plus)MediumResolved22/08/2023 02:0022/08/2023 05:00
GROW Dashboard upgradeSystemMediumResolved05/06/2022 00:0115/06/2022 01:17
Network updatesServer (Green Web Host Network)LowResolved16/05/2022 23:1015/06/2022 01:17
GROW Dashboard UpdatesSystemMediumResolved22/05/2021 14:0024/05/2021 08:05
Green Web Host UpgradesServer (OLD SERVER)MediumResolved01/07/2020 23:0006/11/2020 10:46
Maintenance: GROW dashboardSystemMediumResolved29/03/2020 01:0006/04/2020 08:01
Intel Security Update MaintenanceServer (OLD SERVER)CriticalResolved29/06/2019 10:0030/06/2019 22:06
Server Maintenance: intermittent at different stages per email to client on designated time slot.Server (OLD SERVER)CriticalResolved01/02/2019 00:0021/02/2019 19:48
Maintenance Connection RestartServer (OLD SERVER)MediumResolved28/01/2019 01:0028/01/2019 16:29





Start Date

End Date

Green Web Hosting email time out

Server (Green Web Host Network)



29/04/2022 10:02

29/04/2022 23:19

Connection Timeout




28/01/2019 17:16

30/01/2019 21:29