Bugger
When things don’t go to plan, it’s good to know about them.
We keep a record of all our bugs and outages on this page so you can keep tabs on us.
True Green's Bug Transparent Policy lets you report bugs.
Report a bug using your GROW dashboard or with our friendly team.
For outages, we’ll also send an email to give you the heads up early as possible.
| Title | Type | Priority | Status | Start Date | End Date |
| GROW Dashboard – My Account page error message | Clients with zero products and only domains cannot access the My Account page. All other pages are working. | Medium | Fix in progress | 18/06/2024 10:00 AM AEST | Waiting for third-party |
| Title | Type | Priority | Status | Start Date | End Date |
| GROW Dashboard – My Account page error message | Clients with zero products and only domains cannot access the My Account page. All other pages are working. | Medium | Resolved | 18/06/2024 10:00 AM AEST | 19/06/2024 13:00 AEST |
| 24/7 phone line | 24/7 Phone line is not directing to team due to intermittent issues. The sales and billing line is operational for business hours. Or please use GROW or email support@truegreen.au in interim. | High | Resolved | 21/05/2024 10:00 AM AEST | 27/05/2024 17:00 AEST |
| Billing – GROW Dashboard | Billing: invoice double up of line item error. Modified invoices and identified issue. | Medium | Resolved | 20/05/2024 11:56 PM AEST | 23/05/2024 09:00 AM AEST |
| Easy order form – GROW dashboard | The “Transfer domain” option on the form is not loading. Choose the “Use Owned Doman” or call us to complete your order. | Medium | Resolved | 05/02/2024 11:56 AM AEDST | 7/02/2024 11:30 PM AEDST |
| Domain Hosting Tool – GROW dashboard | Connection issue when changing domain zone records using the Domain Option ‘DNS Hosting’ tool in GROW. | Medium | Resolved | 03/01/2024 5:59 AM | 05/01/2024 19:00 |
| Display issue on home page | GROW Dashboard – self serve tool is not displaying correctly due to a template issue. | Medium | Resolved | 08/11/2023 14:30 | 08/11/2023 14:41 |
| Domain Options – Bug for new users | GROW Dashboard – self-serve tool: If the domain is set to ‘Parked’ and DNS Hosting is required, the option is not displaying for new users. Contact support for a fix in the interim while we iron out the bug. | Medium | Resolved | 02/09/2023 13:40 | 03/09/2023 09:03 |
| Display issues | Other | High | Resolved | 21/07/2021 13:00 | 02/08/2021 11:41 |
| Server (Green Web Host Network) | Other | High | Resolved | 19/06/2022 10:51 | 20/06/2022 00:42 |
| Domain search not working | System | High | Resolved | 27/05/2021 23:57 | 21/07/2021 13:00 |
| Support Department Tickets – Not generating | System | Medium | Resolved | 10/05/2021 07:25 | 25/05/2021 23:24 |
| My Services not loading in GROW | System | High | Resolved | 19/11/2020 09:07 | 19/11/2020 13:02 |
| Service Hours Log in GROW Unavailable | System | Medium | Resolved | 06/11/2020 10:46 | 15/12/2020 20:00 |
| Sales/Billing Ticket Notifications | Server (OLD SERVER) | Low | Resolved | 14/06/2020 21:29 | 15/06/2020 12:16 |
| Green Web Foundation Certificate Issue | Other | Medium | Resolved | 23/04/2020 21:03 | 14/06/2020 21:33 |
| Processing Delay | System | Medium | Resolved | 27/08/2019 22:30 | 27/08/2019 22:54 |
| Title | Type | Priority | Status | Start Date | End Date |
| Email Plus Maintenance | Server (Email Plus) | Medium | Resolved | 22/08/2023 02:00 | 22/08/2023 05:00 |
| GROW Dashboard upgrade | System | Medium | Resolved | 05/06/2022 00:01 | 15/06/2022 01:17 |
| Network updates | Server (Green Web Host Network) | Low | Resolved | 16/05/2022 23:10 | 15/06/2022 01:17 |
| GROW Dashboard Updates | System | Medium | Resolved | 22/05/2021 14:00 | 24/05/2021 08:05 |
| Green Web Host Upgrades | Server (OLD SERVER) | Medium | Resolved | 01/07/2020 23:00 | 06/11/2020 10:46 |
| Maintenance: GROW dashboard | System | Medium | Resolved | 29/03/2020 01:00 | 06/04/2020 08:01 |
| Intel Security Update Maintenance | Server (OLD SERVER) | Critical | Resolved | 29/06/2019 10:00 | 30/06/2019 22:06 |
| Server Maintenance: intermittent at different stages per email to client on designated time slot. | Server (OLD SERVER) | Critical | Resolved | 01/02/2019 00:00 | 21/02/2019 19:48 |
| Maintenance Connection Restart | Server (OLD SERVER) | Medium | Resolved | 28/01/2019 01:00 | 28/01/2019 16:29 |
Title | Type | Priority | Status | Start Date | End Date |
Green Web Hosting email time out | Server (Green Web Host Network) | Low | Resolved | 29/04/2022 10:02 | 29/04/2022 23:19 |
Connection Timeout | Server (OLD SERVER) | Critical | Resolved | 28/01/2019 17:16 | 30/01/2019 21:29 |
