When things don’t go to plan, it’s good to know about them.

True Green - Bugger page

We keep a record of all our bugs and outages on this page so you can keep tabs on us.

Our transparent bugs policy means our True Green® believers can also report bugs to us in their GROW dashboard. We’ll review these and confirm if it’s a bug first.
For outages, we’ll also send an email to give you the heads up as early as possible.
TitleTypePriorityStatusStart DateEnd Date
Display issueGROW Dashboard – self-serve tool is not displaying correctly for all users due to a template issue. We are working on a fix.MediumIn progress08/11/2023 2:30 pmTBC
TitleTypePriorityStatusStart DateEnd Date
Display issue on home pageGROW Dashboard – self serve tool is not displaying correctly due to a template issue. MediumResolved08/11/2023 14:3008/11/2023 14:41
Domain Options – Bug for new usersGROW Dashboard – self-serve tool: If the domain is set to ‘Parked’ and DNS Hosting is required, the option is not displaying for new users. Contact support for a fix in the interim while we iron out the bug.MediumIn progress02/09/2023 13:4003/09/2023 09:03
Display issuesOtherHighResolved21/07/2021 13:0002/08/2021 11:41
Server (Green Web Host Network)OtherHighResolved19/06/2022 10:5120/06/2022 00:42
Domain search not workingSystemHighResolved27/05/2021 23:5721/07/2021 13:00
Support Department Tickets – Not generatingSystemMediumResolved10/05/2021 07:2525/05/2021 23:24
My Services not loading in GROWSystemHighResolved19/11/2020 09:0719/11/2020 13:02
Service Hours Log in GROW UnavailableSystemMediumResolved06/11/2020 10:4615/12/2020 20:00
Sales/Billing Ticket NotificationsServer (OLD SERVER)LowResolved14/06/2020 21:2915/06/2020 12:16
Green Web Foundation Certificate IssueOtherMediumResolved23/04/2020 21:0314/06/2020 21:33
Processing DelaySystemMediumResolved27/08/2019 22:3027/08/2019 22:54
TitleTypePriorityStatusStart DateEnd Date
Email Plus MaintenanceServer (Email Plus)MediumResolved22/08/2023 02:0022/08/2023 05:00
GROW Dashboard upgradeSystemMediumResolved05/06/2022 00:0115/06/2022 01:17
Network updatesServer (Green Web Host Network)LowResolved16/05/2022 23:1015/06/2022 01:17
GROW Dashboard UpdatesSystemMediumResolved22/05/2021 14:0024/05/2021 08:05
Green Web Host UpgradesServer (OLD SERVER)MediumResolved01/07/2020 23:0006/11/2020 10:46
Maintenance: GROW dashboardSystemMediumResolved29/03/2020 01:0006/04/2020 08:01
Intel Security Update MaintenanceServer (OLD SERVER)CriticalResolved29/06/2019 10:0030/06/2019 22:06
Server Maintenance: intermittent at different stages per email to client on designated time slot.Server (OLD SERVER)CriticalResolved01/02/2019 00:0021/02/2019 19:48
Maintenance Connection RestartServer (OLD SERVER)MediumResolved28/01/2019 01:0028/01/2019 16:29





Start Date

End Date

Green Web Hosting email time out

Server (Green Web Host Network)



29/04/2022 10:02

29/04/2022 23:19

Connection Timeout




28/01/2019 17:16

30/01/2019 21:29